EXO Consumer Brands

At EXO Consumer Brands, customer satisfaction is important to us. We take pride in delivering high-quality skincare products and ensuring that your shopping experience is smooth and reliable.

Returns Eligibility

Due to the hygienic and personal nature of skincare products, returns are only accepted under the following conditions:

• The product was received damaged, defective, or incorrect.
• The item is unopened, unused, and in its original packaging.
• A return request is submitted within 7 days of delivery.

Unfortunately, we cannot accept returns or exchanges for:

• Opened or used skincare products
• Products damaged due to misuse or improper storage
• Clearance or promotional items

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method within 5–10 business days.
• Shipping fees are non-refundable unless the error was on our side.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product and packaging

We will gladly arrange a replacement or refund where applicable.

Contact Us

For any refund or return queries, please contact our support team:

Email: 
Phone: